Refund policy

Return of the products and a credit note shall only be possible after prior written consent of CataNiTek and the Customer must comply with all instructions of CataNiTek with regard to the return of goods. This applies, in particular, to statutory provisions, as applicable, with regard to the delivery and packaging of hazardous goods. In such cases CataNiTek will charge a restocking fee of 15%. A credit note will be issued for the difference.

Claims for Defect(s) & Remedy

The Customer will inform CataNiTek in writing of any defects no later than two (2) weeks after receipt of the products. Hidden defects shall be notified to CataNiTek in writing immediately after their discovery. The Customer shall describe the defects in writing and supply photographic if requested.

In the event of defects in the products, CataNiTek shall be entitled, in its sole discretion, to remedy by delivering a defect-free product. The expenses necessary for the subsequent performance shall be borne by CataNiTek in as far as these expenses are not increased as a result of the products being taken to a location other than the delivery address.

If CataNiTek is not willing or able to remedy the defect, the Customer shall be entitled to terminate the contract. The same shall apply if the subsequent performance fails, if the Customer cannot be reasonably expected to accept it or if it is delayed beyond reasonable deadlines for reasons for which CataNiTek can be held responsible. The right of the

Customer to terminate the contract shall be excluded if (i) the Customer is unable to return the defective products and this inability is not due to the fact that the return of the products is impossible due to the nature of the product or reasons for which CataNiTek is responsible or (ii) the defect only showed during the processing or conversion of the products.

In the event of defects in products that CataNiTek sources from third-party suppliers and which form an essential part of CataNiTek products, the Customer shall only be entitled to demand assignment of the claims that CataNiTek is entitled to assert against the third-party supplier. Only in the event of failure of an assigned claim by CataNiTek against a third-party supplier shall the Customer be entitled to assert claims for defect.

The obligations set forth in these Terms and Conditions shall only exist if:

Notwithstanding any provision in these Terms and Conditions to the contrary, the period of limitation for claims for defects by the Customer shall be twelve (12) months from the date of delivery. It shall also apply to claims in tort which are based on a defect of the products. The period of limitation begins with the delivery of the products. A statement by CataNiTek concerning a claim asserted by the Customer based on a defect is not to be deemed an entry into negotiations concerning the claim or the circumstances giving rise to the claim if the claim is fully denied by CataNiTek.