Shipping policy

Scope of Delivery of Orders & Terms of Delivery

Changes to the scope of delivery shall not be effective unless confirmed in writing by CataNiTek. CataNiTek reserves the right to make alterations to the purity or specifications of the products to the extent such alterations are not significant.

Unless otherwise separately agreed by the parties, CataNiTek has the right, in its discretion, to determine the method of shipment, i.e., delivery can be made by air freight, train, ship or road transport.

All deliveries are made “DAP”. CataNiTek reserves the right to charge the Customer for carriage, handling and freight. Where Customer’s account is used deliveries are sent FCA.

Return of the products and a credit note shall only be possible after prior written consent of CataNiTek and the Customer must comply with all instructions of CataNiTek with regard to the return of goods. This applies, in particular, to statutory provisions, as applicable, with regard to the delivery and packaging of hazardous goods. In such cases CataNiTek will charge a restocking fee of 15%. A credit note will be issued for the difference.

All delivery obligations of CataNiTek are subject to the reservation “in stock.” CataNiTek is therefore entitled to terminate the contract when stocks available to CataNiTek are exhausted. If stocks are only partially exhausted and the entire request of goods as described in the purchase order of the Customer cannot be satisfied, CataNiTek is entitled to distribute the available stocks at its reasonable discretion to one or all customers. If CataNiTek can only satisfy part of the Customer’s request for goods as described in the purchase order, the Customer is entitled to cancel the purchase order or accept a partial shipment for which the pro-rate price will apply.

Delivery Time

The delivery date and/or delivery period shall be specified by CataNiTek in the purchase order acknowledgement. All delivery periods and dates are non-binding unless expressly referred to as such in writing.

The delivery period shall commence at the time of dispatch of the acknowledgement of purchase order by CataNiTek (or acceptance of the purchase order if no acknowledgement is provided). The delivery period shall not commence before the Customer has furnished all documents, permits, approvals, consents and releases to be provided by it, before all technical questions have been clarified and before any agreed down payment has been received. Compliance with the delivery period is subject to timely and proper compliance with all other obligations by the Customer.

The delivery period shall be deemed satisfied if the product(s) have left the CataNiTek facility or if CataNiTek has notified the dispatch of the product(s) to the Customer. In some circumstances, delivery is subject to timely and proper delivery to CataNiTek by its own suppliers; otherwise CataNiTek is entitled to terminate the contract.

In the event of any unreasonable delay in delivery, the Customer shall be entitled to terminate the contract after notifying CataNiTek of such delay and ten (10) business days in which CataNiTek can remedy the otherwise late delivery. Subject to the limitations set forth these Terms and Conditions, CataNiTek shall not be liable for any claims for damages of the Customer for late or delayed delivery or damaged goods.